The HomePPL Support Team is available via live chat Monday to Friday 8:30am-6pm (10am-6pm Wednesdays) through your HomePPL account, with chat transcripts emailed. Email support is available 8:30am-5:30pm at support@homeppl.com, billing inquiries at billing@thirdfort.com, and account questions at am@homeppl.com. Support is closed on public holidays.
Contacting Homeppl
Live Chat
The HomePPL Support Team can be reached Monday to Friday 8:30am to 6pm via live chat, with the exception of Wednesday where we are available 10am to 6pm.
Live chat can be accessed via your HomePPL account. Please note to access live chat you will need to be signed into your Homeppl account.
After contacting our Support Team via chat you will receive a transcript of your conversation with us for your record. This will automatically be delivered by email.
The Homeppl Support Team can be reached Monday to Friday 8:30am to 5:30pm via email at support@homeppl.com.
If you need help with an invoice or other billing information, please email billing@thirdfort.com.
For questions relating to your Homeppl account, please contact am@homeppl.com.
Reduced Opening Hours
The Homeppl Support Team will be unavailable during public holidays.
Both our Customer Support Team and Operations Analysts will be unavailable on Wednesday 1 April, as we’ll be attending a company-wide offsite. This is an important opportunity for our teams to come together, align on priorities, and ensure we continue delivering the best possible service to you. As a result, we won’t be able to respond to queries or progress checks on this day. Normal service will resume on Thursday 2 April, and we’ll work through any outstanding queries and checks as quickly as possible.