TLDR: Homeppl processes verification checks in the order received, aiming to complete them within 48 hours after receiving all necessary documents. Contacting support will not expedite the process, as all clients are treated equally to ensure fairness and efficiency.
Checking the Status of a Check
We understand that you may be eager to hear about the progress of your client's verification and that these may be time-sensitive. Please be aware that all checks are processed in the order they are received. We aim to complete these checks within 48 hours of us receiving all necessary documents from your client.
Contacting our Support Team for an update will not fast-track your verification check. We are committed to fairness and efficiency, and as such, we cannot prioritise individual checks. This ensures that all Homeppl clients receive the same timely service.
Thank you for your understanding and patience. If you have any questions, please don't hesitate to reach out.